Pagen

The incident I was treating a patient within her own home and they did not want to have any interaction with dressings or medications.  At first I was frustrated and I was unsure of how to treat this patient, when I asked why, they mentioned that they followed the...

Deceased child

The incident A child in the care of community nurses died (the death was expected, prepared for and managed well).  In the days following, a nurse visited the family to offer support and remove equipment. The family had prepared a room, with the child’s body on view...

Hospital medication

The incident My mother is Sikh, in her 80s, her main language is Punjabi and she has limited English. She was in hospital when the critical incident took place. My main issue arose when the nurses were giving morning medication to patients very early, according to the...

Friday appointments

The incident I was treating a patient who needed regular 2-3 times a week appointments, clinics ran on Monday, Wednesdays and Fridays for ulcer dressings.  The client was on the end of life pathway.  When his appointments landed on a Friday the client would either...

End of life

The incident A woman was in ITU (Intensive Care Unit in acute hospital) following a heart attack.  Her partner of 2 decades was with her and distraught.  The healthcare team explained that the woman would die when the machines were turned off.  I spent an hour or so...

Full length mirror

The incident An Equality Audit was being carried out by myself, as the Equality and Diversity Lead from the Health Trust and a wheelchair user.  The building in question was a brand new rehabilitation hospital in Warwickshire, UK.  The audit was being carried out to...